Last week our team had the privilege of attending our third Dale Carnegie workshop at The Out Door Country Club facilitated by Kristen Blain. Through a combination of lectures, guided discussions, and break-out groups we examined the principles of building lasting relationships and enhancing our communication. We also explored how these concepts directly relate to the four key drivers of customer service. Through the lens of our servant leadership approach, we connected these drivers to the core value of putting others first. When we focus on serving our clients, we naturally build trust, loyalty, and strong relationships — the foundation of exceptional customer service.

A huge thank you to everyone who participated and contributed to the discussion. It’s inspiring to see how we can all grow together in our commitment to building excellent client experiences.

Let’s continue to embody these principles in everything we do!